Learn to craft compelling AI dialogs. This post shares best practices for realistic, effective character dialogs, with tips on formatting and adding action.
A dialog in the context of AI is much more than a string of automated responses. It’s a dynamic conversation flow designed to respond to a variety of user intents while providing relevant and precise information. It’s a guided conversation that evolves based on the choices users make, their context, and even past interactions.
At its core, an effective dialog should satisfy three main objectives:
- Ensure clarity by guiding the user through a structured conversation.
- Keep the conversation flexible enough to address diverse needs.
- Provide consistent responses so users feel confident in the results.
Take the example of a bank’s virtual assistant. Users might ask general questions like “How do I open an account?” or more specific questions like “What documents do I need for a personal loan?” Each intent is the beginning of a different conversation flow. An effective dialog partitions these paths clearly, making sure that the user always feels understood and guided.
Understanding the user’s context, preferences, and pain points is the first step to creating user-friendly dialog.
